Online Ticket
Programme
  • Wednesday, October 9, 2019
  • 11:30 - 12:15
  • Memo
  • Water, Wellness, Welcome Arena - Pav. B3
  • Paola Imparato Food Marketing expert, Business Developer for the hospitality and food service industry

People are key to “making the difference” between companies of the same sector, and constitute the driver for customer retention and customers’ desire to “promote” it (Net Promoter Score). For these reasons, it is ever more important today to understand how to take action in Employee Retention, in order to develop a way of operating that enables you to maintain hard-won customers over time, and to use these to transform potential customers into “followers”.

The topics to be discussed:

  • company wellness and retention
  • a company’s relationship skills and ensuring loyalty
  • how to implement a retention strategy
  • current retention indicators in the company